Shipping policy

Order processing times

Orders are usually shipped within 3 business days excluding weekends . Once your orders are shipped out, you will receive a shipping confirmation email from our system when the shipping information has been uploaded. If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact support@rlaarlo.com.

*Except for pre-sale items, the shipping time of pre-sale items is subject to the product detail page.

*We are not responsible for any delay in delivery due to incorrect or incomplete information provided by the recipient

How long does delivery take?

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

The order(s) usually will be delivered to you by 10-15 working days, unless there are exceptional circumstances. If your order has not been delivered in 30 working days, please contact us, and our support team will take care of it for you.

*Please note that this delivery time frame is an estimate and not a guarantee. We are not responsible for delivery delays to customs holds and inspections or delays due to conditions beyond our control.
*We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct.